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Sr Business Analyst Field Services

Company name
Vivint, Inc.

Provo, UT

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Job Description Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care. Who Are We: Vivint Smart Home is the leading provider of smart home services in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24-7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves more than one million customers throughout the U.S. and Canada. Vivint is\u00a0the largest tech employer in Utah, a certified Great Place to Work, and one of Fast Company\u2019s World\u2019s 50 Most Innovative Companies for 2017. The Role: In the Field Operations organization, you will be supporting the front line of Vivint\u2019s interactions with the customer. One of Vivint\u2019s key strategic advantages in the smart home space is its well trained and highly professional field organization. The Field Operations team ensures that our Smart Home Pros are well trained, well placed, and well equipped to give customers a positive and satisfying experience. What you will be working on: Gather and clean data sets needed as sources of insight for business cases Build and syndicate project plans to design and implement solutions Build business cases for CAPEX and OPEX investment Manage cross-functional projects through informal power and influence techniques Implement and\/or track implementation of project plans, conducting follow-on analysis and revising as necessary Conduct analysis of data sets to identify major drivers of costs or inefficiencies Use a combination of first-principles problem solving, expert interviews, and independent research to develop solutions addressing the largest strategic and operational opportunities Create relevant communication mechanisms (e.g., PowerPoint presentations, excel models, templates) needed to drive organizational understanding, decisions, and action for strategic projects Design and publish dashboards and reports to guide leadership in making important business decisions Work with and mentor associates to maximize team potential Who you will work with: The Field Operations Analytics team provides analytical support for the entire Field Operations organization. Analysts interact with leaders across functions to identify, analyze, track, and deliver strategic projects touching multiple functions. The Senior Analyst will be given ownership of analysis projects for the organization and charged with gathering the necessary information and resources to complete them. They are expected to be an active thought partner and drive discussions with leaders within and across the organization. They will also serve in a mentoring and leadership capacity, helping to train more junior members of the team. What we\u2019re looking for: Experience with SQL, Tableau, or other enterprise BI tools Ability to clearly and concisely communicate difficult and nuanced problems and solutions Desire to learn and improve self, team, and solution Familiarity with Microsoft PowerPoint and Excel Education \u2013 minimum of bachelor\u2019s degree in quantitative subject (advanced degrees welcome) Independent thinker willing to tactfully challenge the answer Fluent in English Preferable to have some consulting experience Preferable to have excel modeling experience Preferable to have Tableau experience Preferable to have some basic accounting\/financial analysis experience Preferable to have some basic programming and statistics knowledge Why Vivint: Free lunch\/food trucks\/snacks\/drinks; new menu daily Paid holidays and flexible paid time away Your choice between Mac or PC Employee pricing on smart home products Casual dress code Onsite gym, gaming tables across our campus Onsite health clinic Medical\/dental\/vision\/life coverage What We Stand For: Honesty and Integrity Come First Do the right thing Customer Obsession is Our Advantage A relentless passion to serve the customer Innovation is Essential Today\u2019s innovation is tomorrow\u2019s lifeblood We Win Together Individuals win games: teams win championships Exceptional is Expected Talk is cheap: create value, not just motion We Give Back Helping people is core to our DNA Find out more about what it's like to work here: http:\/\/\/article.php?id=5360131&itype=CMSID https:\/\/\/3067476\/why-vivint-smart-home-is-one-of-the-most-innovative-companies-of-2 https:\/\/\/company\/careers\/culture #LI-PH1

Company info

Vivint, Inc.
Website :

Company Profile
Our goal: To help you create a smarter home with intelligently designed products that simplify your life. As a leading smart home technology provider, Vivint offers home security, energy management, home automation, local cloud storage, and high-speed Internet solutions to more than one million customers throughout the United States and Canada. The end result is a smart home solution that saves you time and money and ultimately simplifies your life.

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