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Application Service Coordinator - Eden Prairie MN

Company name
UnitedHealth Group

Eden Prairie, MN

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Job Description
Transform health care and change the way consumers engage with technology.How’s this for a challenge? Help us transform health care and change the way consumers engage with technology. Pretty ambitious? Yes. But it also pretty much guarantees that you won’t be bored. Ever. Because here, at Optum, part of the UnitedHealth Group family of businesses, you’ll have the opportunity to achieve great things while you showcase your passion and technical expertise as an Applications Developer. You'll work alongside some of the most engaged and brilliant people in our business; people who bring compassion, energy and focus to their work every day. As part of our development team, you will predominantly be involved in building business solutions by creating new and modifying existing software applications. You'll stretch your skills and grow your careers as a primary contributor in designing, coding, testing, debugging, documenting and supporting all types of applications consistent with the established specifications and business requirements in order to deliver business value.Primary Responsibilities:\r
•         Manage and coordinate production related activities with a team of onshore and offshore resources \r
•         Ensure timely resolution of all production issues meeting or exceeding SLAs \r
•         Conduct or facilitate root cause analysis on all in-scope incidents and recommend a corrective action plan \r
•         Coordinate and facilitate critical production issue resolution \r
•         Identify and implement application improvement and/or efficiency initiatives \r
•         Provide direction to other team members \r
•         Assist managing the delivery of service requests and small projects \r
•         Coordinate PLM (Product Lifecycle Management) activities \r
•         Support internal/external audits related to the application and processes \r
•         Support communications for high priority incidents and changes \r
•         Support/Coordinate the hand-off of new release functionality to the team \r
•         Coordinate / manage resolution for any identified security vulnerabilities (i.e., patches)Required Qualifications:3 or more years of application development and / or application support experience3 or more years of experience with Oracle, PL/SQL, or SQL3 or more years of experience with IBM Unica Marketing / Campaign Suite of applications3 or more years of experience developing custom Marketing Operations  (MO) objects using IBM Enterprise Marketing Management  (EMM) MO capabilities (templates, forms, grids, attributes) 1 or more years of Web Service development experience using XML, SOAP, REST 1 or more years of experience leading teams (for example, tech lead or experience coordinating teams and/or managing workloads)Ability to be on call (24 X 7) to provide coverage Preferred Qualifications:Bachelor’s degree or betterExperience managing a remote team of resourcesHealthcare industry experienceService Management Tools experience (like Service Now, HPSM, BSM, HP Perf Mgr, ALM, Clarity, etc.)ITIL experienceIf you're the kind of thinker and leader who wants to bring your contribution to a new level every day, bring yourself over to Optum. You'll discover an opportunity to do your life's best work.(sm)Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Job Keywords: application, program, engineer, oracle, unica, marketing, Eden Prairie, MN, Minnesota

Company info

UnitedHealth Group
Website :

Company Profile
About UnitedHealth Group UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone. We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities in clinical care resources, information and technology uniquely enable us to meet the evolving needs of a changing health care environment as millions more Americans enter a structured system of health benefits and we help build a stronger, higher quality health system that is sustainable for the long term

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