Job added in hotlist
Applied job
Contract job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Boston, MA
View more jobs in Massachusetts

Job Details

Manager Customer Experience Operations

Company name

Boston, MA

Apply for this job

8 hit(s)  


Are you passionate about creating scalable operational processes? Are you looking to come on board and make an immediate impact? If so, the Merchandising Operations team is looking for an enthusiastic, self-motivated and process driven manager to join our business as we continue our ambitious plan to build the best online furniture catalog.\u00a0 We are looking for a hands-on manager that is ready to hit the ground running within a fast-paced and ever-evolving environment. The nature of the role requires someone who is motivated by driving process improvements, comfortable working cross functionally and has experience managing a team. The ideal candidate has successful project management and data analysis experience and can balance analytical thinking with effective communication.\u00a0 The department is structured by verticals: Furniture, D\u00e9cor and Renovation\/Appliances where you will take ownership of a specific vertical within Catalog Improvement to own and drive a roadmap that includes process improvement, people management and cross functional collaboration. Within this vertical, you will also analyze supplier level merchandising error trends and devise and drive action plans to decrease repeat issues. You will directly manage 2-3 assistant managers and have a full team size of 10-15 employees. This is a highly collaborative role in which you\u2019ll partner on cross-functional initiatives with product management, engineering, and category management, among many others. Responsibilities and Sample Projects: Lead a team to deliver specific throughput KPIs while ensuring maximum quality outputs Work cross functionality with various teams and stakeholders to identify and execute on high priority, high impact projects Be solution oriented and able to take an ambiguous idea and formulate sound decision making by using business rational and data Use data and other research tools to identify trends, find root causes, solidify scope and frame roadmaps Drive customer satisfaction and trust in purchase decisions by improving the quality of product information via merchandising standards Evaluate existing processes for efficiency opportunities and produce new processes as initiatives and business needs change Convey innovative ideas that question the status quo and demonstrate significant return on investment Stay organized while pivoting and refining strategies as priorities evolve and change over time Be a leader and communicate performance metrics to key stakeholders throughout the organization Qualifications: Bachelor\u2019s degree 5 years management experience in ecommerce or a relevant professional operations field Willing to dive deep to obtain a deep understanding of business strategy and bottom line goals Strong communication skills, clear and concise in both written and verbal communication Strongly collaborative and effective in a cross-functional environment Passionate about improving customer experience Extensive experience working with Excel Able to quickly learn necessary technical tools, experience with SQL a plus Positive, energetic attitude. Passion for the home goods market is a plus

Company info


Company Profile

Similar Jobs:
Are you passionate about creating scalable operational processes? Are you looking to come on board and make an immediate impact? If so, the Merchandising Operations team is looking for an enthusiastic, self-motivated and process d...
Senior Manager: Merch Supplier Experience If you're passionate about e-commerce and creating scalable processes that will drive our business and elevate customer, supplier, and employee experiences, we are looking for you to jo...
Wayfair is looking for a self-starting, creative problem solver with a strong analytical aptitude to join our Lifestyle Paid Search Marketing team. This team is responsible for advertising programs run on Search engines (e.g. Goog...
What I liked about the service is that it had such a comprehensive collection of jobs! I was using a number of sites previously and this took up so much time, but in joining EmploymentCrossing, I was able to stop going from site to site and was able to find everything I needed on EmploymentCrossing.
John Elstner - Baltimore, MD
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
SQLCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
SQLCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 SQLCrossing - All rights reserved. 169