Customer Success Support Engineer NBIUS

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Job Information

Deloitte

Customer Success Support Engineer NBI_US

in

Stamford

Connecticut

Customer Success Support Engineer

Work you'll do

An Associate would play a key role in interfacing directly with customer & internal teams to ensure successful project outcomes and ongoing customer satisfaction. This will be responsible for resolving L1 & L2 issues from the customer.

The Team: Deloitte Consulting Innovation & Platforms (I&P)

The Deloitte Consulting Innovation and Platforms is the leading-edge product development facility for Deloitte Consulting; focused on creating cloud-based software and advanced analytics products. The portfolio spans multiple software technologies including wearables, machine learning and advanced analytics, social/mobile, and other leading technologies.

Our strategy is to augment our leading services practice with software and analytics products that strike at the heart of our clients' business problems providing them with differentiated products. To do this, our I&P is built up of multiple teams including user experience/user interface designers, software architects and engineers, infrastructure and operations staff, testers, and developers. All of which follow our software quality assurance methods and standards. Our dedicated space is equipped with Smart Board technology and interactive team environments along with state-of-the-art video conferencing facilities.

We are looking for people who are passionate about technology and innovation and can develop ideas into products that are relevant to solve business problems.

Qualifications

Required Skills

Experience in handling L1& L2 support tickets

Good understanding of support processes

Can monitor, triage, follow up and close the tickets in Jira/ServiceNow

Knowledge of any ticketing tool like Jira, Salesforce or ServiceNow is required

Experience in user administration work for custom applications and job monitoring skills

Good trouble shooting, problem-solving and analytics skills

Experience in supporting Cloud based solution

Strong team player and should have good communicate skill.

Proactive and independent ability to resolve technical issues while functioning in a support-team structure

Desired Experience

1 to 2years' experience in Customer Support role.

Minimum four-year degree in Computer Science/Software Engineering or related degree program, or equivalent experience.

Technical Skills

1 to 2 years hands-on experience supporting L1 & L2 issues for Data Visualization tool (Tableau, Qlikview or Qliksense) or ETL (Informatica, SSIS)

Experience in SQL databases such as Oracle, SQL Server, Postgres or MySQL.

Experience with windows-based environment

Troubleshooting skills for ETL, Reporting tools, Log monitoring which includes tracing the steps back for a data.

Good to have skills

Experience on AWS environment

Python or Machine Learning technical skills

*Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $61,000 to $112,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Company info

Deloitte Development, LLC
Website : http://www.deloitte.com