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Support Analyst

Company name
HighJump Software Inc.

Plymouth, MI

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Support Analyst

A rare opportunity exists on our Worldwide Support team to resolve a variety of technical issues for the HighJump software suite. This exciting role will require the ability to troubleshoot a variety of complex customer problems with the HighJump software suite, Windows OS, SQL Server databases, SSRS reports, Bartender printing solutions, and other 3rd party vendor software. This position will also interface with customer administrator and IT teams, project leaders, product developers, and implementers on support issues and assisting with the research of problems.

Training will be provided on HighJump specific tools, and an experienced and collaborative support team is always available to assist. This position may require a rotational on-call support and backup assistance for off-hours coverage.


• 1-3 years technical customer support experience

• Strong analytical, communication, troubleshooting, and problem-solving skills

• Strong customer service skills and ability to multi-task


• BS/BA, Computer Science or equivalent degree

• Experience with SQL or other relational databases

• Experience with network operating systems, wireless hardware configuration and setup, and/or reporting application tools are a plus

• Experience or industry knowledge in supply chain management solutions a plus

Our nation’s military veterans represent the top talent this country has to offer. They bring meaningful skills to the workplace and are assets to our company. We encourage U.S. Military Veterans to apply.

Company info

HighJump Software Inc.
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