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Support Engineer

Company name
Microsoft Studios

Charlotte, NC

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The is a trusted advisor to IT Professionals you will have influence over a broad range of solutions that create business value for our customers. Your technical and relationship skills are critical to the success of the customer\u2019s perception of value of the Microsoft solution. You will have a chance to solve technically complex problems for the some of the world\u2019s largest companies, as well as smaller companies on the leading edge of their industry. At Microsoft Global Business Support (GBS), the sentence: \u201cThat\u2019s not our problem\u201d doesn\u2019t exist in our lexicon. With more than 4,000 employees, we deliver world-class assistance around the clock to businesses, partners and developers in 24 languages. Support Engineering at Microsoft As a Support Engineer, you will solve high level complex problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill. Key Responsibilities: As a Support Engineer you will represent Microsoft in customer communication via phone, email, or chat to assist customers in resolving technical issues involving Microsoft products and services. You will have the opportunity to foster positive customer relationships and build customer loyalty in Microsoft, while effectively managing challenging situations. It\u2019s your chance to: \u2022Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management. \u2022Exhibit leadership through personal responsibility, accountability and teamwork. \u2022Act as a technical focal point in cooperative relationships with other companies. \u2022Manage crisis situations that may involve technically challenging issues and diverse audiences. \u2022Own and resolve technically complex mission critical or politically hot customer issues \u2022Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation. \u2022Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code. \u2022Maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-release activities and BETA programs. \u2022Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. \u2022Travel within the US and internationally may be available. \u2022Earn certifications as an MCSE, MCSD or MCPD. Microsoft will facilitate this opportunity through company provided resources and testing centers (required within one year of employment). Business Division Specific: SQL Server is the world\u2019s fastest growing database which is a backend for many applications any applications. This position will handle the Azure SQL Database customers and will also support other customers which will require consulting skills as well as in-depth product knowledge and highly polished interfacing skills. There will be a need to work various shifts that fall outside normal business hours which could include nights and weekends. This position will give you an opportunity to leverage your existing knowledge and acquire new skills across a wide variety of technologies including the Windows platform, PowerShell, C and C#. In Microsoft Services, we help businesses around the world to accelerate the power of Microsoft products and technologies. Working with 60,000 partners worldwide on some of the largest and most complex technological challenges around, we provide technical consulting and support services to 54 million customers. Across Enterprise Services and Customer Support Services, we have a global team of 10,000 professionals in 88 countries, and we draw on the full resources of the Microsoft organization worldwide. Skills and qualifications: \u2022At least 3 years experience required in systems development, network operations, software\/technical support or I.T. consulting. \u202224x7 support \u2013 potentially working at least 1 weekend day or alternate shift \u00b7 Experience in a customer facing or customer support role \u00b7 Experience in troubleshooting and problem solving role \u00b7 Experience in a team environment \u00b7 Experience with SQL Server or an equivalent database product \u00b7 Experience with Relational Database management systems and concepts \u20223 years or more year\u2019s industry experience with Microsoft products is desired \u2022Strong knowledge of Microsoft\u00ae Windows and Windows Server products (preferred) \u2022B.S. degree in C.S. or E.E. or equivalent preferred Benefits of working at Microsoft: Microsoft values different life experiences and viewpoints. We seek out people from diverse backgrounds and encourage them to take risks and approach challenges unconventionally. We will invest in your health and financial future, and encourage you to pursue your interests and passions away from the office. Our products and technologies help you balance life away from the office and enable you to manage your schedule efficiently. Your Career: We take your career seriously at Microsoft and will ensure that we provide regular reviews throughout the year to offer continuous feedback and support to inspire you, develop your skills and ensure your personal satisfaction and growth. The Microsoft performance philosophy recognizes higher performance with bigger rewards through a formal annual performance review. For this position, you will be required to pass Microsoft background check prior to the start of employment and periodically thereafter. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

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Microsoft Studios

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