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Job Details

Systems Engineer

Company name
Netsmart Technologies, Inc.

Overland Park, KS

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\\r\\rCompany Overview:\\r\\r\\r\\rNetsmart Technologies is the largest supplier of enterprise-wide software solutions for health and human services providers. Netsmart’s clients include health and human services organizations: public health agencies, mental health and substance abuse clinics, psychiatric hospitals, and managed care organizations. We became the industry leader through the creation of cutting edge software solutions to meet our client’s needs. This level of creation and product evolution is only made possible by assembling a team of the best and the brightest talent in the industry. \\r\\r\\r\\rSystems Engineer Overview:\\r\\r\\r\\rThe Systems Engineer will be responsible for the management of client environments around the country, and within our cloud application environment. This role will involve the installation, configuration, upgrading, troubleshooting, and performance management of applications and databases within client environments of all sizes, operating system platforms, and technical complexity.\\r\\r\\r\\rResponsibilities:\\r\\r\\r\\r• Install, configure, administer, and troubleshoot multi-site Linux/UNIX and Windows based Netsmart application environments for both turn-key and cloud clients\\r• Support enterprise database systems; MS-SQL, Intersystems’ Caché, and Oracle included\\r• Complete basic Windows or Linux administration tasks, including patching, configuration of server roles and features, and installation of software packages\\r• Support network and storage environments including SAN, clustering, load balancing, multi-site VPNs, network IDS, firewalls, and application delivery/virtualization products such as Citrix\\r• Complete various documentation assignments, as assigned by departmental management or team leaders, including: white papers, work instructions, wiki articles, client documentation, site sheets, knowledgebase articles, purchased product documentation, client communication, and other document types\\r• Provide exceptional customer service to Netsmart customers including rapidly responding to customer inquiries, addressing customer complaints, escalating customer issues to departmental leadership, and providing follow-up communications per departmental guidelines\\r• Work within the HIPAA and ISO 27000 series security and privacy governess models in implementing and securing client environments\\r• Additional tasks assigned by department management, appropriate for the employees’ demonstrated level of expertise\\r• Follow departmental processes and policies\\r\\r\\r\\r\\r\\rRequirements:\\r\\r\\r\\r• Experience working with the Windows Server Platform, enterprise management experience a plus\\r• Experience working with SQL Server enterprise database systems, performing installation setup, basic configuration and troubleshooting. Experience with performance monitoring, and optimization a plus\\r• Experience working with VMware or other enterprise virtualization technologies in a live, production environment\\r• Experience implementing and troubleshooting server systems in WAN/LAN environments\\r• General understanding of network security technologies including firewall, VPN and IDS\\r• Working knowledge of IT standards, concepts, best practices, and procedures—relies on knowledge, experience and judgment to plan and accomplish goals\\r• Excellent verbal and written communication skills for purposes of both communicating with System Engineering team members as well as to other staff members\\r• Ability to prioritize attention and workload to focus on customer priorities\\r• Working knowledge of standard networking, systems and database principles\\r• Works well under pressure\\r• Must possess creative problem solving skills\\r• Demonstrates strong quantitative, analytical and conceptual thinking skills\\r• Must work well within a time sensitive environment\\r• Strong communication skills, with fluency in written as well as verbal English essential\\r• Bachelor’s degree from an accredited university, or equivalent practical experience\\r\\r\\r\\rIn Addition to a Competitive Salary, Successful Candidates Will Receive:\\r\\r\\r\\r\\r•        Medical, Dental and Vision Insurance available Day 1\\r\\r\\r•        Life Insurance\\r\\r\\r•        Short/Long Term Disability\\r\\r\\r•        401(k) Plan/EAP\\r\\r\\r\\rNetsmart’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category.,

Company info

Netsmart Technologies, Inc.
Website :

Company Profile
Netsmart helps health and human services organizations transform care through the collaborative, coordinated management and exchange of clinical data across the care spectrum and through effective practice management that improves revenue cycle management. More than 21,000 client organizations, including 350,000 care providers and more than 40 state systems, use Netsmart solutions to help improve the quality of life for millions of people each year.

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