Technical Operations Analyst

Profile

About Mishcon de Reya:
Mishcon de Reya is an independent law firm, which now employs more than 1000 people with
over 600 lawyers offering a wide range of legal services to companies and individuals. The firm has grown rapidly in the past decade, with more than 25% revenue growth in the past five years alone.
With presence in London, Singapore and Hong Kong (through its association with Karas LLP), the firm services an international community of clients and provides advice in situations where the constraints of geography often do not apply. The work undertaken is cross-border, multi-jurisdictional and complex, spanning six core practice areas: Corporate; Dispute Resolution; Employment; Innovation; Private; and Real Estate.
The Mishcon de Reya Group consists of consultancy businesses
MDR Brand Management
MDR Cyber
MDR Discover
MDR Mayfair
MDR Lab
and
MDRxTech
In 2021 the Group announced a strategic combination with
Taylor Vinters
, a leading legal and consultancy business in the innovation economy.
Responsibilities/Duties
Responsible for building and managing server technology platforms, including operating systems, applications, remote access and supporting infrastructure.
Support, implement and manage services in Office 365 and Azure.
3rd line support ensuring incidents and SRs are responded to within SLA's.
Monitor capacity and performance of all services ensuring maximum availability.
Maintaining and supporting server infrastructure and cloud services.
Ensure operational support documentation is complete and accurate.
Working to identify improvements and upgrades to IT infrastructure.
Performance analysis, tuning and hardware upgrades.
Skills/Experience
You will be able to demonstrate the following…
Excellent experience in administering and implementing services in Azure.
Excellent experience in managing and administering services in Office 365, including Exchange online.
Excellent understanding of Active Directory, Group Policy and other Microsoft administrative technologies.
Proven experience working with Windows Server 2012/2016/2019.
Experience with SQL Server 2016/2019 and database administration.
Good knowledge and experience working with VMware (ESXi/vCenter).
Good knowledge with using PowerShell.
Experience with SAN storage configuration and volume allocation technologies.
An understanding of networking and security concepts.
Good knowledge using Mimecast or other email management solutions.
Knowledge of Veeam or similar backup and replication technologies.
Experience with VPN technologies.
2 Years' experience supporting cloud/on-prem infrastructure services.
Desirable
Experience with Cisco Routers/Switches/Meraki/Telephony.
Knowledge of AWS.
SCCM and Endpoint Manager.
Skills/Attributes
Ability to think logically, analyse situations and solve technical problems.
A positive approach to customer focus and service improvement.
Ability to manage and prioritise tasks for both self and others.
Excellent attention to detail.
Excellent organisational skills.
Ability to effectively manage own workload.
Ability to communicate effectively with people at all levels.
Resilient and calm under pressure.
Adaptable and flexible approach. ?
Pro-active and takes initiative, working independently and as part of a team.
Please note that this job profile is not an exhaustive list of duties but merely an outline of the key components of the role. You may be required by your line manager to take on additional responsibilities when requested.
We strive to create a fully diverse and inclusive workplace where all our people are empowered to fulfil their potential. We are proud of our agile working culture and are always happy to talk flexible working.

Company info

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