Software Support Specialist

Profile

Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 1,700 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.
Key Responsibilities:
Provide friendly, high-quality customer service for our clients
Receive client inquiries via phone and email regarding product functionality or problems
Assist in researching and troubleshooting efforts, including escalations
Develop and communicate solutions back to clients within established timelines
Provide application and process training to customers
Document detailed problem descriptions and resolutions that are provided to the client
Required Qualifications:
Degree or certificate in a business or computer related field and/or accounting, or equivalent experience
2 years’ experience in customer service
Excellent communication and customer focus skills (verbal and written); ability to work with end users and stakeholders on issues and questions
Ability to work both independently and in a team environment
Must have desire and ability to learn and a high level of motivation and initiative
Can work and adapt in a rapid paced environment and an ability to respond to changing priorities
Willingness to assume additional responsibility to support team efforts and workload
Preferred Qualifications:
Experience with accounting software, ERP systems and inventory distribution
Experience with SQL Server Tools
Experience with software installations
Experience with software application support
Learn from our differences. Celebrate our diversity. Grow and succeed together.
Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy

Company info

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